TechFlare Solutions

Warranty and Returns Policies

Please read these carefully before purchasing an item from TechFlare.com.au:

Returning Goods under Warranty:

1. All costs incurred in returning the goods to us are your responsibility.
2. Warranty on all equipment is according to the manufacturer's warranty and at their discretion
3. TechFlare is only responsible for Warranty claims from 7 days after the invoice. Certain exceptions may apply for some products.
4. TechFlare is happy to provide you with support contact information for the relevant manufacturer. Unless otherwise requested, you are responsible for dealing with the manufacturer.
5. If you require TechFlare to act as an agent for you when dealing with the manufacturer in processing your warranty claim, you may incur TechFlare Support charges.

Returning Goods for Credit or Replacement:

1. All costs incurred in returning the goods to us are your responsibility.
2. You are responsible for packaging the returning good adequately.
3. TechFlare will not take responsibility for any goods lost in transit.
4. TechFlare will not accept any deliveries sent us as 'receiver pays' unless otherwise authorised by us.
5. A returned good does not automatically guarantee replacement or credit.
6. Software and Hardware is non-refundable once opened (some exceptions may apply)
7. You are responsible for checking the specifications and compatibility of the goods being purchased. No goods are supplied on trial basis.
8. TechFlare is happy to advise you on the compatibility or suitability of goods however we make no guarantee or take any responsibility that it will work in your system.
9. We do not refund goods that were chosen incorrectly (some exceptions may apply)
10. Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
11. Items being returned for credit for "incorrect choice" are returned for shop credit or replacement only; refunds are not available in this case. This credit will be based on the lesser of the original purchase price and the current price when we receive the product back.
12. TechFlare will not accept goods for refund or credit after 7 days from the date of the invoice.

General Conditions:

• RA's are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.
• We reserve the right to refuse any returns that:
  • Are incomplete or missing parts; or
  • Are not returned in their original packaging,
  • Show signs of physical damage to the product or its packaging.
• If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:
  • Refuse to accept delivery of the product.
  • Direct the courier to "Return goods to sender".
  • Notify our Customer Service staff immediately.
• Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.

While we adhere to the conditions listed above, TechFlare reserves the right to make exceptions in certain cases where it is merited. If you have any questions please contact us on: 1300 556 382 or via contactus@techflare.com.au .