Sydwest Multicultural Services inc (Sydwest) came to TechFlare several years ago in the middle of a disaster. TechFlare had been recommended by an industry colleague and within hours of getting our hands dirty TechFlare had jury rigged the failed server and started the process of getting a new server and solution in place. The challenge with this process was that very little information could be gleaned on the setup and a lot of guess work had to be done without bringing the site down and reducing the clients confidence even further.
After implementation of a new server a full weekend of work had to be handled by our technicians to ensure all computers especially the ageing fleet was up and running including taking care of user settings and profiles as a number of the users were not very savvy with technology. Post implementation there was a lot of hand holding and focus on educating users and customer service tasks. An agreement was signed to cover the following services –
Throughout the years TechFlare has had a range of issues to keep on top of including ensuring budgets were being met as the client was a Not for Profit Organisation. This was greatly assisting by using providers that would provide special pricing and deals that would assist. TechFlare has tailored its service over the years to fit with the client requirements as they are currently a growing client and have different needs to standard support services. Part of our solutions to the client include interactive whiteboards and training of staff to handle systems and do level 1 support. Currently TechFlare is working through a solution for a number of systems to handle their staff management requirements and integrate with existing internal and external providers.
For more information on this case study please contact TechFlare.
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