MD Brick Case

IT strategy, implementation and support


THE CHALLENGE


MD Brick is a successful supplier, retailer and wholesaler of construction goods. As the business has expanded over the years, including an acquisition of another business in the industry, the need for systems and reliable technology was required.

Critically, as the business grew the initially systems began to hold the company back as it required more agility and business intelligence to manage logistics, customer service and overall development.

It became clear very quickly that a partner was required to put forth a strategy, execute and implement the systems and provide ongoing support and service. Each time the system went down or was unresponsive the business was held back in delivery and staff was getting frustrated.

“Technology is not my strong spot so having a good partner come in and resolve our issues was a huge benefit to our business.”

MARTINE DRIENE, MANAGING DIRECTOR MD BRICK

The Solution


TechFlare was engaged to write a strategy and put forward a solution to the issues at hand. Over a period of weeks the team worked with the key personnel in the business and the current IT provider to understand the requirements of the business and how the industry functioned. The first thing that was done was to implement a managed service to provide initial support and build up data on the existing systems and usage of the network. Following this a major project was implemented to shift the customer to Office 365 and build local server support to provide a Hybrid Cloud Solution. Throughout this process the business had minimal impact to allow for trade to continue and the majority of the work was completed out of hours much to the delight of the management team and the owner. With local systems upgraded and Office 365 leveraged, the business found that things were easier, systems were simpler to use and downtime had significantly reduced.

On top of those enhancements, a managed service provided ongoing handling of backups, security and proactive management. This meant that the overhead of technology worries dropped right of and the management team could focus on developing the business and utilise time on critical business activities.

The Result

  • Staff Efficiencies
  • Enhanced Security
  • Improved Business Reporting
  • Sharp Reduction in Downtime
  • Improved Staff Morale
  • Great Expansion Capability
  • Reduction of Business Risk

The Technology

  • TechFlare Managed Services
  • Microsoft Office 365
  • Microsoft Windows Server
  • MYOB EXO
  • TechFlare Managed Backup
  • Microsoft Group Policy

TECHNOLOGIES

Picking the right mix has never been more important.


In this day and age the choices are greater than ever and the responsibility of getting the right technology mix is even more pressing. It is clear that service providers are spoilt with choice. From a range of open source technologies right through to robust commercial products with years of operation; TechFlare faces an increasing demand to invest in the right technologies on behalf of our clients.

At the forefront of our choices is working with Microsoft to deliver their expanding range of solutions on the back of the Windows and Active Directory environment. Partnering with Microsoft, means TechFlare has the capacity to deliver an end to end solution for most clients.

HP has delivered for a long time to the market and TechFlare has spent a lot of time building solutions around the HP suite. This covers everything from the server range, storage, desktop, mobility and point of sale.

Key to our success is reliability and consistency. TechFlare has invested heavily in Telstra for these reasons. The behemoth Australia national has a world class infrastructure and network and leveraging this has been key in delivering on cloud strategies and consistent up time in managing environments.

Contact

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