In 2007 Blooms the Chemist approached TechFlare for support on a sizeable technical challenge. A growing pharmacy chain, Blooms the Chemist was looking to build an ICT strategy that would allow for future growth and the ability to manage technology from a central place.
Amongst the challenges was the sizeable concern about the lack of standards in the group and the number of different applications. Due to the nature of the organically growing business, technology had taken a life of its own leaving the Support Office with frustration over the inability to measure business metrics accurately and on time.
Data was present but in different shapes, sizes and versions leaving a combined business intelligence approach almost impossible. This meant understanding trends and measuring results was limited. In addition the infrastructure was prone to fail resulting in stores losing valuable trading time and frustrating both operators and clientele.
“TechFlare Solutions has been our Key IT Partner since 2007. I have found TechFlare to be a very responsive and committed partner and would have no hesitation in recommended them as an IT Partner.”
ELISE TURNER, COMMUNICATIONS & DIGITAL MANAGER
TechFlare immediately looked at collating the problems and understanding the priorities in which the challenges needed to be addressed. Shortly after building the first ICT strategy, TechFlare started with unifying the network and giving the company a single service desk to handle issues and manage infrastructure. This unification process was handled in under 100 days and provided the Support Office with a single place to go to for information and business intelligence on the state of the network.
In addition a proactive system was built to detect problems at each site before they became major outages. Through a single dashboard all jobs and issues were handled and systems monitored. This provided the business with the opportunity to start to isolate problematic issues and fix them quickly and economically. Shortly after the business was able to rollout store standards and efficiently upgrade each site to ensure optimal operating conditions. Once the network was running efficiently and stores were on an upgrade path a number of projects started to develop especially focusing on consolidation of applications and the implementation of cloud solutions such as Office 365.
Not long after the business had successfully consolidated to a single Point of Sale solution and dispensing systems. This allowed the group to leverage data quickly bringing huge efficiencies in logistics, purchasing and focused marketing.
In this day and age the choices are greater than ever and the responsibility of getting the right technology mix is even more pressing. It is clear that service providers are spoilt with choice. From a range of open source technologies right through to robust commercial products with years of operation; TechFlare faces an increasing demand to invest in the right technologies on behalf of our clients.
At the forefront of our choices is working with Microsoft to deliver their expanding range of solutions on the back of the Windows and Active Directory environment. Partnering with Microsoft, means TechFlare has the capacity to deliver an end to end solution for most clients.
HP has delivered for a long time to the market and TechFlare has spent a lot of time building solutions around the HP suite. This covers everything from the server range, storage, desktop, mobility and point of sale.
Key to our success is reliability and consistency. TechFlare has invested heavily in Telstra for these reasons. The behemoth Australia national has a world class infrastructure and network and leveraging this has been key in delivering on cloud strategies and consistent up time in managing environments.