ABI (Acquired Brain Injury) Services is a not for profit business specializing in providing services to people with an acquired brain injury. With both an office-based and mobile workforce, technology was key to ensuring compliance, rostering and smooth, continuous service delivery.
For the Sydney based head office and a rural secondary office, communication between the sites is key and is an area TechFlare have assisted with greatly. From voice to data connections, TechFlare have ensured minimal downtime of the unified communication and data networks.
As hardware ages, TechFlare provided timely consulting services to determine the best way forward with an economic and scalable solution encompassing replacement hardware and the migration of some critical services to the cloud.
I just wanted to take a moment to let you know how we as an organisation are continually impressed by the excellent support service that Techflare provides. Having changed our IT support to Techflare in 2008, (we have now been with you for 8 years), I sit back and think about our relationship and realise that it has truly has been a great one. Our IT system has been unbelievably stable. We have minimal computer issues now, and this has reduced our costs enormously and made our organisation more streamlined and efficient. I think the most important part of Techflare is its people that support us. They are always there and available to help us get through any technical issues we may have. From a simple question on hardware or software to assisting with solving very complex solutions. It makes a pleasant change to deal with a company that takes pride in providing your level of IT support. Thank you Techflare, your support and service have been exceptional!
Daniel Stafford, Acquired Brain Injury Services NSW Inc.
TechFlare were mindful of working within the budget accessible to not for profit organisations when designing required solutions. Hosted Exchange for email combined with a lower specification server platform, provided the perfect solution to take ABI forward with confidence into the next 4 years. TechFlare’s Professional Services Team delivered both solutions to completion whilst maintaining full transparency and communication. Additional technology areas from the Office 365 platform are still being utilized for collaboration and information sharing within the organization.
The new platform is now fully maintained by TechFlare Managed Services with minimal support requirements and outages. ABI Services has expressed the most important part of TechFlare being our people that support them. They know we are always there and available to help through any technical issue, whether a simple question or a more complex problem.
In this day and age the choices are greater than ever and the responsibility of getting the right technology mix is even more pressing. It is clear that service providers are spoilt with choice. From a range of open source technologies right through to robust commercial products with years of operation; TechFlare faces an increasing demand to invest in the right technologies on behalf of our clients.
At the forefront of our choices is working with Microsoft to deliver their expanding range of solutions on the back of the Windows and Active Directory environment. Partnering with Microsoft, means TechFlare has the capacity to deliver an end to end solution for most clients.
HP has delivered for a long time to the market and TechFlare has spent a lot of time building solutions around the HP suite. This covers everything from the server range, storage, desktop, mobility and point of sale.
Key to our success is reliability and consistency. TechFlare has invested heavily in Telstra for these reasons. The behemoth Australia national has a world class infrastructure and network and leveraging this has been key in delivering on cloud strategies and consistent up time in managing environments.